Support
Need a hand? Email info@kinetic.photo with your venue name and what you’re seeing, and we’ll get back to you, usually within one business day (New Zealand time).
The apps
- Kinetic Studio (Mac): the venue hub. Sign in, connect payouts, set prices, check the network and pair your cameras and lanes.
- Kinetic Capture (iPhone): the lane camera. It pairs with the Mac and captures guests on the lane.
- Kinetic Console (iPad): the lane operator’s screen. It shows its camera’s live view and reads wristbands.
Common questions
A phone or iPad won’t pair
Make sure it’s on the same Wi-Fi network as the Mac, and that you allowed Camera and Local Network when the app asked. If you said no, turn them on in Settings › Privacy & Security, then hold the device up to the orb on the Mac again.
The iPad can’t see its camera
Check the lane iPhone is powered, open on Kinetic Capture and on the same network. In Kinetic Studio, open Lanes and use Identify to check the iPad is paired with the right camera.
A device is running out of space
Kinetic deletes footage on lane iPhones once it’s safely uploaded. If uploads are behind, check the venue’s internet connection. You can change how long the Mac keeps footage in Kinetic Studio’s storage settings.
Handing a venue over to its owner
Installers can set up a venue with an installer code and invite the owner from Kinetic Studio. The owner accepts from the email we send.
Deleting your account or data
Email info@kinetic.photo from your account’s address and we’ll delete it. See our Privacy Policy for what we keep and why.